CONDITIONS FOR THE RETURN OF ITEMS
The item(s) must be in unworn and in the same condition in which they were received. Items must be returned with all the original packaging, instructions, guarantee and any extras.
If a visual defect is found with the item(s) upon arrival, you must notify us within 48 hours.
HOW TO RETURN ITEMS
Items must be returned with a cover note detailing the reason for the return. We will reimburse standard original postage costs to the original card the item was paid for or where this is not possible, a reimbursement will be made by cheque.
REFUNDS (£6 processing charge)
When we receive the item, our returns department will confirm that everything is present and in its original condition to ensure its eligibility for refund. We process refunds as quickly as possible and you will receive an email to notify you when the email has been processed. We process most refunds on the same day which they were received, but please allow up to a maximum of 14 days for the money to reach your account, less the £6 charge for processing. It rarely takes this long, but can happen sometimes for reasons such as bank delays or errors.
Faulty items must be returned using the same process described above.
Victoria Industrial Park,
If you have not received or have misplaced your returns form, return the item to us with a covering note with your invoice number.
If you wish to exchange a purchase for another item, please just return your undesired item for a refund and order a new item.