Delivered 3 - 5 working days
1. DELIVERY NOTIFICATIONS
You will receive an email at the address you have specified when your order has been dispatched - this email contains the tracking number (if applicable) so you can track it online right to your door.
2. DELIVERY TIMESCALES
The delivery time scale is specified on the product page to indicate when you will receive your order. If placed before 2 pm, subject to passing necessary checks, your order will be shipped the same day to be received the following day (excluding Sundays and Bank Holidays). Next day delivery applies automatically for free to all UK orders over £60. If the order is under £60, a next day delivery option can be selected at the checkout. Orders received just after 4pm are also often dispatched the same day although this is not guaranteed.
Orders shipped on Friday by 2pm will be delivered the next day.
Orders over £60 placed before 11am on Sunday will be delivered on Monday. Orders under £60 can be upgraded to Monday delivery for £2 extra.
We do not currently open on bank and public holidays. Orders received on these days will be dispatched within 3 working days with the delivery timescales as above.
In the event of a delay, we will contact you either by email or telephone to inform you of this.
2.1 INTERNATIONAL DELIVERIES
The delivery estimate on the product page does not necessarily apply for international deliveries. International shipping is calculated in the checkout and is free to most countries. The delivery timescale is shown on the final page of the checkout. This is generally between 5 - 10 working days. Orders outside of the EU may have a delivery charge and which is calculated in the checkout process after you select your country. Customs charges for delivery to countries outside the EU may also apply.
They will be shipped via DHL Global Mail and deliveries take 5 - 7 working days within Europe, and 5 -10 working days for the rest of the world.
If you would like your purchase to be delivered to an address in an EU member state other than the UK, Germany, France, Italy or Spain, the delivery service will be provided to you. We use the Royal Mail and DHL.
For deliveries to address in EU Member States other than UK, Germany, France, Italy or Spain we will make a charge to you for its delivery services. This payment will be collected by us on your behalf.
3. POSTAGE METHOD
All orders qualify for free Standard Delivery, which is usually Royal Mail. This means your item will usually be delivered between 3 - 5 working days from order confirmation.
4. DELIVERY TO BUSINESS ADDRESSES AND MULTIPLE OCCUPATION BUILDINGS
We allow delivery to alternate delivery addresses including business addresses and places of work. If you do specify a business address for delivery, please ensure that there will be someone available during normal working hours e.g. at reception who can sign for delivery on your behalf as Royal Mail deliver to the address and not necessarily to the named person.
Please note that in a multiple occupation building, anyone in the building is allowed to sign the parcel to confirm its receipt. Royal Mail and DHL consider an item as delivered once a signature at the designated address is achieved. It is your responsibility to ensure that the recipient is at the delivery address, or to obtain the delivered parcel from the signatory.
5. SIGNATURE UPON DELIVERY, MISSED DELIVERIES AND DENIAL OF RECEIPT
Most orders shipped by we require a signature upon delivery. Due to security reasons, items delivered before 9am or over the value of £500 require a signature. Parcels shipped on this basis cannot be left without signatures. If you miss the delivery person, a card will be left to give you instructions to either arrange a re-delivery or to collect it from your local sorting office / delivery depot.
If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then we will inform you immediately by email as soon as we receive the item. From this point forth, you will be given a choice whether you wish us to re dispatch the item or for you to cancel the order. If further to dispatch it is undelivered again, we reserve the right to charge delivery charges for subsequent deliveries. Please note that for items that were undelivered through fault of the consumer and a refund is requested, We reserve the right to deduct our outwardly shipping fees from the refund total.
In the case of a parcel being signed for and a delivery confirmation being available on the courier's website, if the customer denies receiving the package, this is called a ‘Denial of Receipt’. Under these circumstances, we must contact the Royal Mail to confirm the delivery details, who will in turn contact the customer to ask for written documentation to be completed to confirm that the parcel has not been received. These circumstances must be mediated by the delivery service and we cannot take action until it has been confirmed whether or not the parcel was received by the customer.
6. INSPECTION UPON DELIVERY
When receiving your order you should inspect the packaging to ensure that it has not been tampered with in any way. If it does appear to be tampered with, you should refuse delivery.
7. LATE DELIVERIES OR DESPATCH
Although we are able to ship almost every order in the specified delivery timescale, in rare circumstances our shipping capacity can be exceeded and cause a delay of one extra day. We regret that this situation can occur occasionally, and is an unfortunate situation which is naturally associated with buying online, however this only occurs in rare situations and, should this occur, your order is marked for urgent delivery the following day.
The other circumstance which may cause a delay is when the delivery service itself has a problem. This, again, is a rare situation but is unfortunately beyond our control. In these situations, We will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible.
8 COMPENSATION FOR LATE DELIVERIES
If a delivery is late, e.g. the postal service fails to deliver within the guaranteed timescale, then We will provide a refund of any delivery charges that were charged to you. If the delivery was free, we do not provide any compensation. Compensation will not be provided to cover consequential losses, e.g. time taken off work to receive deliveries or the item is intended as a gift, and you purchase the same item from a more expensive retailer.
9. LOST DELIVERIES
We use the Royal Mail and DHL for all of our deliveries for reasons of reliability and convenience. Unfortunately, as with all delivery services, there are rare circumstances where parcels do not arrive in the agreed timescale or they are lost completely. Under these circumstances, we endeavour to ensure that the item is delivered to you as soon as possible by contacting the delivery service and attempting to locate your parcel and have it delivered. You may also contact the delivery service yourself with the tracking number supplied to you in your dispatch email. In the case of lost items, we cannot refund orders or send out a replacement until the delivery is confirmed to be lost. This must be confirmed by the delivery service themselves, and the time periods at which items can be confirmed lost depends on the delivery service used, and are detailed as follows:
- Royal Mail Recorded Delivery / 1st class - 10 working days to confirm a lost parcel
- Royal Mail 9am / Track 24 - 10 working days to confirm a lost parcel
- Royal Mail International Delivery - 21 working days to confirm a lost parcel
- DHL Express - 10 working days to confirm a lost parcel
- DHL Global Mail - 21 working days to confirm a lost parcel
Last Updated: November 2017